Reservation Policies
More information about your reservation
Feel free to message us 24 hrs before in your need to change date of service, personal information or any other detail
Cash payment
If you choose to pay by card, the corresponding amount will be charged upon confirmation of your reservation.
We are not responsible for loss of any tickets/vouchers
All tickets/vouchers are non refundable we are not responsible for loss of any tickets/vouchers
Cancellation and Refund Policy
Cancellations with Advance Notice
If you cancel your reservation at least 5 days in advance, no charge will be made, or a full refund will be issued if you canceled in advance.
Cancellations After the Permitted Timeframe
If you cancel outside the established timeframe, a fee equivalent to 25% of the total reservation amount will be applied.
No-Show
If you do not show up on the reserved date without prior notice, you will be charged the full amount of the first night or a percentage of the total, as established in the terms of your reservation.
Reservation Changes
Any changes to your reservation are subject to availability and may incur additional costs.
